Customized items cannot not be returned or refunded.
Once an order is placed we do not cancel them. Before you purchase your item make sure this is what you want.
If there is a defect with your item, we will replace your item with proof of the defect (shipping the item back for inspection or pictures to show defect).
If there is an error in personalization, and it is our fault, we will replace the item quickly, and at no charge. If an item that you receive from us is defective in workmanship please contact us within 3 days of receipt, and we will make arrangements to replace it. (After that, if an item you purchase does not hold up, we will decide the eligibility of your return on a case by case basis!)
Ordering is easy and secure when using our online shopping cart. You can order online 24 hours a day 7 days a week.
PLACING AN ORDER
To place an order, click on the "Add to Cart" button next to each item. When you are finished shopping, select the view cart link and proceed to check out. First time customers will be required to register. Return customers save time, by simply inserting their username and password.
For your convenience, we have installed a Secured Shopping Cart via PayPal where you may use your credit card for on-line ordering. If you experience any difficulties in placing an order, please contact us.
We accept credit cards through PayPal. PayPal also allows you to use your credit card without opening an account with them.
We use your Paypal address for all of the packages we ship. Please check and make sure it is correct. If a package is returned to us, you are responsible for the postage to ship it a 2nd time. We will send you a bill through paypal and once payment is received the item will be reshipped.
We ship USPS Mail and Delivery confirmation is included for all packages. Our shipping charges are listed at checkout.
Please remember that all of our items are made to your specifics, so they do take a little extra time. Shipping within 7 - 10 business days after payment has been processed unless otherwise specified in the store listing. All items are shipped USPS Mail, however we cannot guarantee postal delivery times.
We accept all major credit cards and PayPal.com.
Once you receive your phone case in perfect condition from us, we will not replace any phone case that has been damaged or used in any way. NO EXCEPTIONS! It is normal for all products to get dirty and show signs of wear and tear, depending on your daily use. It is your responsibility to care for and protect your monogram case. We cannot be held responsible for broken cases or any electronic case or device for any reason. What does this mean? This means we do not replace or warranty and damaged cases no matter the reason.
Your privacy is important to us!
Making a purchase requires that you supply your contact information (name-email-address-shipping address). When purchasing, you will create an account that will store your information, so the next time you shop with us, you will simply log in. Your information is strictly confidential. We use this for your convenience, and to process our orders only.
The information you provide to us will be used solely by us, to process your orders. We will not distribute, display or sell any information you entrust to us. We will not allow any third party access to your personal information unless forced to do so by law. We will not solicit you or contact you outside of order processing.
Please feel free to contact us with questions and concerns.